All of our orders are shipped within two days of your order being placed (excluding weekends and holidays) out of Toronto via Canada Post's Expedited Parcel service.
Please allow 14 business days for delivery of package. If the order still hasn't arrived within this time period, email us at email@example.com and we will be happy to look into the issue further on a case-to-case basis.
If a package is lost due to an incorrect address provided during checkout or cannot be delivered due to reasons outside of Canada Post's control, we are unfortunately not able to refund or resend the order.
Do you have questions about your order?
Be sure to read our FAQ page for answers to common queries. If you still can't find what you're looking for, then feel free to reach out to us at firstname.lastname@example.org and we'll get back to you as soon as we can. Please note we respond to emails 7 days a week and we will. respond within 3 days.
We are happy to provide a full refund for any unused products returned within 30 days of receipt of the product. The customer is responsible for all return shipping costs, as well as customs and duty fees. After 30 days, all sales are final. Due to the nature of the product, we are unable to accept returns of used products.
If the product is defective or arrived damaged, send us an email and include pictures within 10 days of receiving the product. We will assess the extent of the damage and potentially provide a full refund.